Most performance problems start with emotion

BusinessHub helps leaders understand the emotional signals that drive outcomes, inside the business and out.

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Real-time emotion measurement for modern leadership

A new operating standard for understanding what drives performance, as it happens.

The problem:

Why traditional metrics lag reality

Most leadership decisions are still driven by metrics designed for a slower world.

They measure:

  • Intent instead of truth
  • Outcomes instead of causes
  • History instead of reality

They move after behaviour has changed and after emotion has shifted.

Late signals lead to reactive leadership. Reactive leadership reduces control.
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What BusinessHub is

(platform, not product)
  • BusinessHub is not a survey tool.
  • It is not a dashboard.
  • It is not another metric.

BusinessHub is a platform for emotion-led measurement systems, designed to help leaders understand and manage the human forces that shape performance.

This matters because performance is created by people before it appears in results.

 
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The system overview:

CHS & EHS

BusinessHub stewards a connected measurement system:

  • Customer Happiness Score (CHS) - the external emotional signal
  • Employee Happiness Score (EHS) - the internal emotional signal

Together, they provide a real-time view of how emotion shapes performance inside and outside the organisation.

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Why this matters to performance

Emotion influences decision quality, behaviour, consistency, and trust.

When emotion shifts, performance follows.

BusinessHub gives leaders visibility into that shift early, while action still works.

Who it's for
BusinessHub is built for leaders responsible for outcomes, not activity:
  • Boards seeking clarity
  • Executives managing risk and performance
  • Operators responsible for delivery
  • Organisations moving beyond outdated metrics
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Even without CHS, EHS improves leadership decision-making.

When paired with Customer Happiness Score, leaders can connect internal signals to external outcomes, but EHS stands powerfully on its own.

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